Terms and Conditions

Definitions

'Sartoria Robu' / 'We' / 'Us' means Sartoria Robu.

'Goods' / 'Item(s)' / 'Product(s)' means the products that Sartoria Robu have offered or agreed to supply to the purchaser in accordance with these conditions.

'Customer' / 'You' means the person who is buying or requesting services from Sartoria Robu and have been accepted by us.

Use of the Website

The information contained in this website has been prepared solely for the purpose of displaying and providing general information about Sartoria Robu, its partners and the services that they offer.

Sartoria Robu obtains the measurements of each customer in order to produce a fitted suit. Sartoria Robu will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.

Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by Sartoria Robu.

The information presented is believed to be reliable and trustworthy but it is subject to change at any time without notice. Sartoria Robu do not guarantee its completeness or accuracy. By accessing this website you agree that Sartoria Robu will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.

The copyright in the material contained in this website belongs to Sartoria Robu. Any person may copy any part of this material, subject to the following conditions:

The material may be used only for non-commercial purposes.
The copies must retain any copyright or other notices contained in the original material.
Images, pictures, videos, logos and graphics on this site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).
The products described in this website may be the subject of other intellectual property rights reserved by Sartoria Robu or other third parties. No license is granted in respect of those intellectual property rights.

The Blog section of the Sartoria Robu website includes material from guest bloggers and comments from individuals or companies other than Sartoria Robu. All such article and comments are their own.

Deadlines & Deliveries

On completion of an order you will receive an estimated delivery date from Sartoria Robu. Turnaround and receipt of orders may vary depending on current order volumes, fabric availability, or on specific requirement orders.

The supplier will endeavour to complete orders with the average turnaround time of 6 weeks. It should also be understood that priority orders can and may be processed before standard orders.

If an alteration is required after a fitting then the average turnaround time is approximately 2 weeks but can take longer depending on the complexity of the alteration or during very busy periods.

After a fitting on extremely rare occasions the goods may have to be remade completely, in which case the average turnaround is 6 weeks but and can take longer depending on current order volumes, fabric availability, specific requirements, or very busy periods.

Should there be a delay in the dispatch of a priority or standard order, Sartoria Robu will not be held liable for the delay, whether the loss is caused by delays in freight, acts of nature, human error, mechanical or technical errors and faults or due customs procedures and schedules at the country of dispatch or delivery.

Our Obligations

Sartoria Robu will ensure that the garments delivered correspond with the order placed by the Customer and processed through the Sartoria Robu order system. Sartoria Robu will ensure that all garments are made in line with the measurements either provided by the Customer or Sartoria Robu. All garments will be capable of reasonable alteration.

Sartoria Robu shall not be liable for the following:

any monetary or other loss incurred by the Customer resulting from an order or other contact with Sartoria Robu.
any loss or additional expense relating to a change in the dimensions of a Customer after the order was placed.
making any style changes to an order that are requested after the order has been placed and processed
any fees and costs incurred by the Customer in accepting and / or collecting their garment.

All fees, charges and prices are subject to change without prior notice.

Alterations

Sartoria Robu will complete all reasonable alterations to provide a well fitted garment, but hold the right to refuse alterations if they consider the garment to fit appropriately.

Customers providing their own measurements through the Sartoria Robu website, email or other means of communication will be entirely liable for all alteration costs.

Customers ordering using measurements taken by a Sartoria Robu tailor will not incur any alteration costs except for the following conditions where the Customer will be liable for any associated alteration costs:

the alteration is directly related to a change in order requirement from the Customer once the garment has been produced.
the garment is part of a free or promotional offer

Once you have attended a Sartoria Robu fitting session and accepted your tailored item you will be liable for all future alteration costs.

Refunds / Return Policy

If the Customer is not satisfied with the quality of the ordered item(s), you may return the goods to Sartoria Robu within 30 days of purchase. Sartoria Robu will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.

In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. Sartoria Robu retains ultimate discretion on whether a product is deemed faulty or not.

Cancellation Policy

You have 24 hours after the time of purchase to cancel your order. You will then be eligible for a full refund should you wish. After this point your garment will have gone into production and a cancellation cannot be offered.

Fabric

All fabric has been selected by Sartoria Robu and its respective suppliers for its suitability for the purpose of personal use. Neither Sartoria Robu nor its suppliers guarantee the fabric for commercial use.

Where fabric is out of stock after the Customer has placed the order, the Customer will be notified of the expected restocking date or offered a like for like cloth.

Sartoria Robu do not guarantee the consistent appearance of any fabric. Garments ordered separately using the same fabric may change in appearance

Customers should contact Sartoria Robu before ordering to confirm if the same fabric length from a previous order is still in stock.
Sartoria Robu will make every effort to represent a fair image of the cloth, but different fabric production runs and varied computer monitor settings mean that samples fabric and images may vary from the final garment.

Jurisdiction

These terms and conditions shall be read and interpreted in accordance with the laws of Italy and are in accordance with your statutory rights. Italian language is the official language for the conclusion of these terms and conditions and any associated contracts.